.............DVD LEARNING SYSTEM...............................................AUDIO CD...................................
Our popular three hour seminar is now available on DVD or Audio CD. You will notice an immediate change in your company’s care for customers. The course is humorous, motivational and designed to teach all employees the basics of quality customer service.
The DVD learning package comes with 3 one-hour DVDs, 1 student workbook and a vinyl case for storage in your DVD library.
Your investment is only $995.00.
The Audio CD comes with 3 one-hour CDs, one student workbook and a vinyl storage case for $89.00.
SESSION 1: Get ready for turbulent change, Stay motivated, Foundations of service excellence, Who really signs your paycheck? (60 minutes)
SESSION 2: Essentials for outstanding service, Make a great first impression, Build and maintain a positive attitude, Communicate respect to every customer, Remember and use customers names, Personalize your service (60 minutes)
SESSION 3: Can we talk? Conflict management, Listening skills, Turning irate customers into our best customers, How to handle the 10 most difficult customers, Overcome stress and burnout, Great service begins with pride! (60 minutes)
Purchase your DVD Learning System or Audio CD right now on line! DVD LEARNING SYSTEM -- $995.00 | 
