Social Media is bringing a tsunami of change to the way marketing is done. Customers, potential customers and competitors interact every day through different social media channels to create advantages for everyone. Start-ups, individuals and well-established companies are creating new customers and increased profits from social media sites like Twitter, LinkedIn and Facebook.
But businesses that ignore this changing environment do so at their peril. One bad customer experience can now be instantly blasted across Twitter or Facebook doing untold damage to a company’s reputation.
Customer service expert, Bill Drury will present a dynamic half-day workshop designed to help your business understand and use these new customer connections to win more customers and reduce lost sales.
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