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 A PASSION FOR SERVICE ®
Over the last 20 years, over 100,000 small businesses have sent attendees through Bill's lively half day customer loyalty workshops. Businesses, both large and small, report fantastic feedback on this program. Topics include: Get ready for turbulent change; How to stay motivated; Who really signs your paycheck; Make a great first impression; Build and maintain a positive attitude; Communicate respect to every customer; Remembering and using customer names; Personalize your service! How to listen effectively; Turning your irate customers into your best customers; How to handle the ten most difficult people; Overcome stress and burnout; Eliminate the word "just" — take pride in your job!
copyright 2010. Drury Research Group. All rights reserved
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