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OPPORTUNITY DOESN'T ALWAYS KNOCK ... SOMETIMES IT RINGS!
This three hour workshop will revolutionize employee attitudes toward customers on the telephone and make your telephones the most impressive first impression in your company. 20,000 companies of all sizes, have used Bill's image-building, customer-conscious telephone training. Topics such as: projecting a good telephone image; your role as the company's contact person; working as a team to build the company image; handling the 10 most difficult customers; screening calls politely & professionally; effective message taking; leaving the line briefly; tactfully explaining someone's absence, and many others, make this one of the best training investments for any company.
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